Welcome to Athlefy.

These Terms of Use (“Terms”) govern your access to and use of the Athlefy platform, including our website, mobile applications, dashboards, and all related services.

By creating an account or using Athlefy, you agree to these Terms. If you do not agree, please do not use the platform.

1. Who Can Use Athlefy

You may use Athlefy if:

• You are legally allowed to enter into agreements under Egyptian law 

• You are using the platform for a sports academy, club, or related activity 

• You provide accurate and complete information 

If you are using Athlefy on behalf of an academy or organization, you confirm that you are authorized to accept these Terms on its behalf.

2. What Athlefy Provides

Athlefy is a sports management platform that helps academies and clubs manage:

• Attendance tracking 

• Athlete assessments and performance analytics 

• Payments, invoices, and financial tracking 

• Communication with parents and athletes 

• Team and coach management 

Athlefy is a technology platform only and does not act as a financial institution, sports authority, or decision-maker.

3. Your Account

You are responsible for:

• Keeping your login details secure 

• All activity under your account 

• Managing access for your coaches, staff, and users 

You may add or remove users at any time, and you are responsible for their actions on the platform.

4. Data & Privacy

Athlefy processes data in accordance with:
Egyptian Personal Data Protection Law No. 151 of 2020

Important:

• You are responsible for obtaining parent or guardian consent before uploading any athlete data 

• This is especially important as many athletes are minors 

Athlefy will:

• Take reasonable measures to protect your data 

• Use data only to provide and improve the service 

• Not sell your data to third parties 

5. Payments & Fees

Athlefy may offer:

• Subscription plans 

• Transaction-based fees 

• Optional paid features 

Payments may be processed through third-party providers.

Important:

• Athlefy is not responsible for payment disputes between academies and parents 

• Fees are non-refundable unless stated otherwise 

• Additional bank or payment gateway fees may apply 

6. Proper Use

You agree NOT to:

• Use Athlefy for illegal or fraudulent purposes 

• Upload false attendance, payments, or performance data 

• Use athlete or parent data without consent 

• Attempt to hack, disrupt, or misuse the platform 

• Share or resell Athlefy without permission 

7. Athlete Performance Disclaimer

Athlefy provides tools to support coaches and academies.

We do NOT guarantee:

• Athlete improvement 

• Selection decisions 

• Performance outcomes 

All data and analytics are support tools only.

8. Service Availability

We aim to provide a reliable platform, but:

• Athlefy may be updated, modified, or temporarily unavailable 

• Features may change or be discontinued 

• We do not guarantee uninterrupted service 

9. Account Suspension or Termination

We may suspend or terminate accounts if:

• These Terms are violated 

• Fees are not paid 

• The platform is misused 

You may cancel your account at any time.

10. Intellectual Property

All Athlefy content, including:

• Software 

• Design 

• Branding 

• Features 

is owned by Athlefy.
You may not copy, modify, or distribute any part of the platform without permission.

11. Limitation of Liability

To the maximum extent permitted by law, Athlefy is not liable for:

• Data entered incorrectly by users 

• Payment issues between academies and parents 

• Loss of revenue or business decisions 

• Third-party service failures 

• Temporary service interruptions 

12. Chargebacks and Payment Disputes

1. Definition of Chargeback
    A “chargeback” refers to any reversal of a payment initiated by a parent or cardholder through their bank, payment provider, or financial institution.

2. Academy Responsibility
    The academy acknowledges and agrees that it is the sole merchant of record for all transactions conducted with parents through the Athlefy platform.
    Accordingly, the academy bears full responsibility and liability for all chargebacks, disputes, refunds, and related claims initiated by parents.

3. Athlefy’s Role
    Athlefy acts solely as a technology and payment facilitation platform and shall not be held responsible for any chargebacks or payment disputes arising between academies and parents.
    Athlefy is not liable for the outcome of any dispute investigation conducted by banks or payment providers.

4. Chargeback Fees and Penalties
    Any chargeback fees, penalties, or associated costs imposed by payment gateways (including but not limited to Paymob, PayTabs, or other providers) shall be fully borne by the academy.
    Athlefy reserves the right to deduct such amounts from any settlements due to the academy or request immediate reimbursement.

5. Evidence and Cooperation
    The academy agrees to promptly provide all required documentation and evidence (including attendance records, invoices, agreements, or communication history) necessary to respond to chargeback claims.
    Failure to provide adequate evidence within the required timeframe may result in automatic loss of the dispute, for which Athlefy bears no responsibility.

6. Right to Withhold Funds
    Athlefy reserves the right to temporarily withhold or delay settlements to the academy in the event of:

   • Pending chargeback investigations

   • Excessive chargeback ratios

   • Suspected fraudulent or high-risk activity

7. Excessive Chargebacks
    In cases where an academy exceeds acceptable chargeback thresholds as determined by Athlefy or its payment partners, Athlefy reserves the right to:
   - Suspend or terminate the academy’s access to payment services
   - Impose additional monitoring or reserve requirements
   - Take any necessary action to mitigate financial or reputational risk

8. Indemnification
    The academy agrees to indemnify and hold Athlefy harmless from any claims, losses, liabilities, or expenses arising from chargebacks, disputes, or fraudulent transactions related to the academy’s activities.

13. Changes to Terms
We may update these Terms from time to time.
Updated versions will be posted on this page. Continued use of Athlefy means you accept the updated Terms.

14. Governing Law
These Terms are governed by the laws of the Arab Republic of Egypt.
Any disputes shall be subject to the jurisdiction of Egyptian courts.

15. Contact Us
If you have any questions about these Terms, please contact us:
info@athlefyapp.com